GROW LIVE THRIVE is pleased to offer you this online service, which allows you to save time and money. Placing an order with GROW LIVE THRIVE online indicates that you accept the following Terms & Conditions:

ACCOUNT DETAILS

You must ensure your account details are kept up to date. Any changes to your details must be updated through our site or you can contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility

GROW LIVE THRIVE considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.

PRICING

GROW LIVE THRIVE is passionate about providing premium products at competitive prices. Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are inclusive or Goods and Services Tax (GST).

PRODUCT AND MEDICAL DISCLAIMER

While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.

GROW LIVE THRIVE cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided.

We aim to have current pictures of our products on the website however at times, the picture of the goods on the GROW LIVE THRIVE online store may differ from the goods actually supplied to you.

With respect to products sold on the site in no event shall THRIVE, its owners, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.

ALLERGEN ALERT

Although we take great care to separate and pack all products carefully, the food sold on our website may have been packed in a store or facility that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.

Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them.

No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.

REFUND & EXCHANGE POLICY

We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item.

A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and it some cases the cost of freight of returning the item will be the customers responsibility.

For health and safety and product integrity reasons we are unable to re-sell returned products: for this reason we do not refund or exchange for change of mind, incorrect purchase, or unwanted gifts. Please choose carefully!

ORDER CHANGES & CANCELLATIONS

Should you wish to change or cancel an order please contact us immediately and we will try to rectify or cancel the order if possible.

As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by THRIVE due to the cancellation of your order.

If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.

OUT OF STOCK ITEMS

We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you order may not be available. If this is the case we will contact you and offer an alternative or a refund on that particular product or ask you if you wish to wait for your order to be sent once the product is received.

We apologise if this happens and appreciate your understanding.

MISSING ITEMS

If an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.

We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.

DELIVERY

Anyone at the delivery address that receives the order will be presumed by THRIVE to be authorised to receive the goods. Please ensure accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address.

As we use a third party courier company please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when you goods will arrive but we strive to ensure our deliveries are dispatched promptly and will work with you /the courier company where necessary to locate your goods if there is an issue. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order we are unable to take any responsibility for theft or spoilage.

All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.

THRIVE assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, strikes, accidents, war, embargoes, accidents, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.

CHANGES TO TERMS & CONDITIONS

We may change our terms and conditions at any time and these will come into effect immediately after posting onto website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.

Thank you for shopping with THRIVE.